Returns & Exchanges, Cancellations, Errors and Refunds

PLUS SIZE MADAMMA Returns and Exchanges,
Cancellations, Errors and Refunds

RETURNS and EXCHANGES

All individual items featured on our website may be returned within 7 days of postal receipt.  Item(s) must be unworn, unwashed, and unused.  Item(s) must be returned the original condition received. All garment tags must still be attached and any packaging provided (shoe boxes, dust bags etc.) is considered part of the product and must be returned to receive a refund.  Items that have been returned without garment tags will not be accepted.

Earrings and bespoke items custom made for the buyer cannot be returned or exchanged.

If the conditions as detailed above are not met for any returned items we shall notify you by e-mail.  If the item is not returned in its original condition, the buyer is responsible for any loss in value.  In such a case, you may have the option to have the products returned to you at your expense. If you refuse to accept the return delivery, we reserve the right to retain the products and the amount paid for the original order.

Return and exchange shipping is the buyer’s responsibility. To initiate a return, please contact Customer Care for a return address. Be sure to include a note inside the package with your full name & order number so that we can process your request more quickly.

Customercare@plussizemadamma.com

CANCELLATIONS

Orders may be cancelled before they have been post-marked. Cancelled orders will receive a full refund, minus any fees incurred via the method of checkout. 

ERRORS

If you believe an error was made with your order, please contact Customer Care immediately so that we can resolve the issue. It is our goal to make sure that you have a positive experience.

Customercare@plussizemadamma.com

REFUNDS

Refunds are for the item cost only, and do not include any shipping costs.
We endeavour to assess and accept refunds within 7 business days of their arrival to our warehouse. Once your return has been accepted, you will receive an email confirmation of the refund being processed.

Please note that payment may take up to 15 business days to be received and refunds will be credited to the original method of payment.

Your refund will be processed minus any original delivery shipping charges selected. Please note we are unable to accept responsibility for any duties and taxes incurred on delivery and recommend customers contact their local authorities for any further information regarding these payments.

Plus Size Madamma is not responsible for lost/damaged shipments.